Outlook 2021: Retailers redefining the ‘last-mile’ through expanded contactless fulfillment

[caption caption="According to a McKinsey & Co. survey, 60 percent of US consumers who used buy online, pick up in store (BOPIS) in 2020 will continue to do so after the COVID-19 pandemic subsides. Photo credit: Michael Vi/Shutterstock.com."][/caption]This story appears in the print edition of the Jan. 4, 2021, Journal...