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US Special Delivery Ranks High in Mastio & Company’s 2022 LTL Customer Value & Loyalty Report

Mastio & Company, an independent research firm that specializes in the freight transportation sector, recently published their 18th annual LTL Customer Value & Loyalty Report. This year, US Special Delivery scored an outstanding Net Promoter Score (NPS) of 80.0%. *The average Net Promoter Score for the 18th Edition LTL Study was 44.8%.

The 2022 18th Edition study findings are based on interviews with 1,636 customers. This study also includes approximately 11,000 Voice of the Customer responses to ten (10) open-ended questions about individual carriers on several attributes, including pricing, customer service and performance quality.

We would like to thank all of our loyal customers and our invaluable employees for making our success and growth possible! 


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